intercom-on!

i'm at my internship and i'm working the desk for half an hour. in the first 5 minutes i managed to 1. make a woman cry 2. drop a phone call 3. be under the impression that someone still might be on hold and 4. dialed the intercom on the phone and say, "can i have someone from...hello? hello? i can't hear it...hello?" twice. TWICE!